Question to the Home Office:

To ask the Secretary of State for the Home Department, what compulsory training is in place for public-facing staff of HM Passport Office on communicating with and supporting families who have fled domestic violence who are applying for passports.

His Majesty’s Passport Office delivers mandatory training to public-facing staff that is designed to enable recognition of vulnerability indicators, and to help them to meet the needs of vulnerable customers.

Further guidance for HM Passport Office staff regarding vulnerability considerations, including those suffering from domestic abuse, can be found on GOV.UK:

https://www.gov.uk/government/publications/vulnerability-considerations-caseworker-guidance/vulnerability-considerations-for-passports#Vulnerability_consideration:_abuse