Passports: Postal Services

(asked on 13th March 2018) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what procedures his Department has in place to provide compensation for lost passports, personal documents and application forms.


Answered by
Caroline Nokes Portrait
Caroline Nokes
This question was answered on 16th March 2018

Should a customer wish to seek reimbursement for the costs of replacing a lost passports, personal document or personal forms they are advised to contact UKVI and they will be dealt with on a case by case basis in accordance with the complaints procedure:

https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure

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