Health Services: Information
(asked on 6th November 2024) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what assessment his Department has made of the adequacy of compliance with the Accessible Information Standard in the NHS.
National Health Service organisations and publicly funded social care providers must comply with the Accessible Information Standard (AIS), to meet the communication needs of patients and carers with a disability, impairment, or sensory loss. The AIS conformance criteria, published in 2016, set out how organisations should comply with the AIS, with further information available at the following link:
The responsibility for monitoring compliance with the AIS sits with the commissioner of the service.
NHS England is responsible for the AIS, and has completed a review of the AIS to help ensure that the communication needs of people with a disability, impairment, or sensory loss are met in health and care provision. One of the aims of the review was to strengthen assurance of implementation of the AIS, and a self-assessment framework has been developed to support providers of NHS and social care services to measure their performance against the AIS, and develop improvement action plans to address gaps in implementation. The AIS self-assessment framework is designed to enable enhancements around assurance, and allows organisations, commissioners, and the Care Quality Commission to judge performance and compliance.
A revised AIS is being reviewed with a view to publication, and in the meantime NHS England is continuing to work to support implementation with awareness raising, communication and engagement, and a review of the current e-learning modules on the AIS. The intention is to ensure that staff and organisations in the NHS are aware of the AIS and the importance of meeting the information and communication needs of disabled people using these services.