Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department is taking to help support (a) older applicants, (b) non-English speakers and (c) digitally excluded people to apply for e-visas.

The Home Office is committed to ensuring everyone, including the elderly, people with low English language ability and the most vulnerable, are properly supported as we transform our immigration system.

People can nominate a ‘helper’ and give them limited access to their account, so that they can assist with creating a UKVI account, completing details to access an eVisa, and with any immigration application.

Where a person is unable to manage their own affairs due to, for example, age or disability, a ‘proxy’, who is authorised, can create and manage the account on behalf of the person. People can also contact the UK Visas and Immigration Resolution Centre (https://www.gov.uk/contact-ukvi-inside-outside-uk for support via email and webchat, and telephone. They can also support people through the online journey by helping them to access or recover their account, update their personal details and assisting them with technical issues with their online immigration status, and where necessary, verify the person’s status through alternative means.

For those inside the UK our Assisted Digital service is available to provide support by phone and email to those who need help with IT-related aspects of creating a UKVI account. Access needs can include any disability that requires support to use online services, a lack of device or a lack of internet access. More information is available here: https://www.gov.uk/assisted-digital-help-online-application

We are also taking further steps to reduce the number of circumstances where people need to provide evidence of their immigration status, by developing services to make the relevant immigration status information available automatically through system to system checks with other government departments and the NHS.

We have ensured that the wording used to explain how to create a UVKI account and get access to an eVisa is simple and can be easily translated using various free online services. In consultation with stakeholders, we are also considering providing some information about the transition to eVisas in other languages.

We are also working closely with our partner agencies in delivering engagement activity with community groups, as they will be producing guidance materials translated into key languages.

On 18 September 2024, we announced that the Government is providing up to £4m in dedicated grant funding to a UK wide network of voluntary and community sector organisations to deliver valuable support to those who need it, during the transition from physical immigration documents to eVisas. The list of organisations is available here: https://www.gov.uk/government/publications/evisa-community-support-for-vulnerable-people.