Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment he has made of the potential merits of including data from Alternative Dispute Resolution schemes in Ofcom’s quarterly telecoms complaints data to enable consumers to make better informed decisions.

Alternative Dispute Resolution (ADR) schemes in the telecoms sector already publish quarterly data about complaints they receive from each communications provider. Ombudsman Services complaints data can be viewed at : https://www.ombudsman-services.org/for-consumers/complaints-data/communications-complaints-data-2017. Communications & Internet Services Adjudication Scheme (CISAS) complaint data can be viewed at : https://www.cedr.com/cisas/quarterly-case-data/. In addition, Ofcom’s 2017 Comparing Service Quality publication includes a section about ADR complaints (page 61) that can be viewed at: https://www.ofcom.org.uk/__data/assets/pdf_file/0012/100605/comparing-service-quality-report.pdf. This information enables consumers to make better informed decisions.