Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment he has made of the (a) detail and (b) quality of Ofcom’s quarterly telecoms complaints data on the ability of consumers to make informed decisions.

Ofcom publishes quarterly data on the volume of consumer complaints that it has received against the major providers of telecoms and pay TV services. This, together with Ofcom’s new Comparing Service Quality report, allows consumers to compare companies performance against a variety of different metrics, enabling them to make informed decisions. In addition, in the Digital Economy Act 2017, the government strengthened Ofcom’s powers to require telecoms companies to provide them with information, including on complaints.