Members: Correspondence
(asked on 21st February 2018) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps her Department is taking to increase the speed of responses to inquiries by hon. Members on applications for leave to remain.
This question was answered on 27th February 2018
UKVI has seen unprecedented levels of intake in MP written correspondence since the beginning of July 2017 and MP offices are reporting that high volumes of constituency issues being raised has continued. This has had an impact on the MPAM team’s ability to respond to all written correspondence within the service standard of 20 working days from receipt. We have been and are deploying further resource to meet demands and continue to strive to meet our service standard for the majority of correspondence received.
UKVI has seen unprecedented levels of intake in MP written correspondence since the beginning of July 2017 and MP offices are reporting that high volumes of constituency issues being raised has continued. This has had an impact on the MPAM team’s ability to respond to all written correspondence within the service standard of 20 working days from receipt. We have been and are deploying further resource to meet demands and continue to strive to meet our service standard for the majority of correspondence received.