Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to help protect small businesses from aggressive debt recovery practices by energy suppliers.

The government’s primary focus is on ensuring energy is affordable for all businesses, and that the right protections are in place for them in the energy market.

Suppliers and their representatives must follow strict rules regarding debt recovery practices and meet expectations to treat their customers fairly, as per Ofgem’s supplier licence conditions. In 2023, Ofgem reaffirmed their expectations in a letter to all suppliers on the treatment of non-domestic customers during debt management and disconnection.