Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, with reference to her Department's policy on managing customer records, if she will publish her Department's guidance on what triggers a departmental issue for the purposes of records being retained.

DWP’s Information Management Policy and Managing Customer Records guidance is publicly available on the GOV.UK website. The internal version of this policy additionally sets out how changes to the Policy, including retention, can be requested by business areas should they identify that this is necessary.