Universal Credit

(asked on 5th November 2024) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if she will take steps to (a) advise claimants migrating to Universal Credit from legacy benefits to check whether their eligibility for NHS Help with Health Costs will change and (b) include this advice in migration letters.


Answered by
Stephen Timms Portrait
Stephen Timms
Minister of State (Department for Work and Pensions)
This question was answered on 11th November 2024

Jobcentre staff recognise that not all customers are aware of other financial help they may be entitled to. In such cases staff will signpost customers to online financial support.

We do not have plans to include this advice in migration letters. User research suggests that customers can feel overwhelmed with the volume of information in the migration notice, so we are careful about how much we include, focusing on the most relevant information and signpost people to services to support them with making their claim.

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