Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what steps the Government is taking to ensure mobile phone companies inform customers when they have paid for their handsets.

The Government’s Manifesto committed to ensuring it is clear when a mobile customer has paid off the price of their handset. This is an area where Government recognises that action is needed to improve protections for consumers. We will listen to the views of stakeholders and are working closely with Ofcom, as the UK’s independent communications regulator, and mobile service providers to find a solution that protects consumers and improves awareness.