Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to when a constituent makes an appeal to him following rejection of a complaint and financial offer from the Green Deal Finance Company, whether third parties have any input or right of objection to his proposed offer.

A consumer who is dissatisfied with an offer received from the Green Deal Finance Company may approach the Secretary of State for redress under the Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012.

Where the Secretary of State is satisfied that a breach of the Green Deal Framework Regulations has occurred and that a consumer has suffered, or is likely to suffer, substantive loss, he may issue an “intention notice”. The intention notice must be provided to ‘affected persons’, meaning any person whose interests will be directly affected by the imposition of the sanction. Affected persons may make written representations in response to the intention notice. These are then taken into account before a decision on the final sanction is made.