Question to the Home Office:

To ask the Secretary of State for the Home Department, if she will assess the number of financial administrative mistakes with regards to visa application renewals that have been made by her Department in each of the last seven years.

UK Visas and Immigration continually reviews its operation to improve performance and accountability. Customer feedback, including complaints, are taken into account to ensure we offer value for money; which includes improving the services we offer, the quality of the decisions we make and the provision of an excellent customer service. When we are informed of errors we work promptly to rectify them.

More widely, we have assurance regimes which aim to increase consistent quality and identify good and weak practice within the department. We utilise three regimes; operational oversight, independent business reviews and third party reviews, in conjunction with the wider Home Office, in order to develop and ensure best practice.