Question to the Ministry of Housing, Communities and Local Government:

To ask the Secretary of State for Housing, Communities and Local Government, whether he plans to issue guidance to local authorities on maintaining non-digital access routes for services such as Home Waste Recycling Centres, for residents who are digitally excluded; and what assessment he has made of the adequacy of how local authorities balance digital service delivery with the need to maintain non-digital access routes for digitally excluded residents.

Local councils have a legal obligation to ensure their services are accessible. This includes offering non-digital options for all vital services, such as applications for Council Tax reductions, Housing Benefit, and Blue Badges. This is set out in the Equality Act 2010.

I also refer the hon Member to the Digital Inclusion Action Plan: First Steps.