Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will make an estimate of the number and proportion of households on traditional prepayment meters that have failed to redeem their Energy Bills Support Scheme vouchers for October 2022 to January 2023 before the deadline on 14 January 2023.

As of 1 December, energy suppliers had issued 4,044,554 vouchers to customers with traditional prepayment meters, of which 2,659,344 had been redeemed. The latest data is here: https://www.gov.uk/government/publications/energy-bills-support-scheme-payments-made-by-electricity-suppliers-to-customers

Data to end December will be published shortly. Figures for January will be published next month.

Suppliers have an obligation and must evidence that they have attempted to make a minimum of three attempts by at least two different methods to contact customers who have not redeemed their voucher. Replacement vouchers can be issued but must be redeemed by the 30 June 2023.