Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps he is taking to help ensure that the child maintenance service a) minimises and mitigates administrative or otherwise errors and b) that parents using the child maintenance service are not incorrectly moved onto a non-enforced payment method despite a history of missed payments.

The Child Maintenance Service (CMS) has a range of controls in place to minimise administrative and other errors.

CMS uses verified income information from HM Revenue and Customs and other government systems and applies statutory calculation rules in assessing maintenance liabilities. Caseworkers are supported by detailed operational instructions, the Child Maintenance Decision Makers’ Guide, and child maintenance legislation to ensure decisions are made accurately and consistently. Quality assurance activity is used to identify, mitigate, and address errors, including through case sampling, call listening, and management oversight.

Decisions on whether a case is managed under a non‑enforced or enforced payment method are based on an assessment of a paying parent’s payment history, likelihood of compliance in line with policy guidance and statutory regulations. Caseworkers are required to record decision making for changes in payment method, and these decisions are subject to team leader and quality assurance checks as part of the Department’s Quality Assurance Framework.

Parents are provided with written explanations of calculations and decisions and have access to mandatory reconsideration and independent appeal routes where they believe a decision is incorrect.