Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to ensure that leaseholders and tenants in buildings served by heat networks are protected from excessive service charges and poor service delivery.

Ofgem was introduced as the heat network regulator in January 2026. While many leaseholders can benefit from the new consumer protections, including protection against poor service standards, we are aware that there are still some challenges where heat charges are ‘bundled’ with service charges and subject to the Landlord and Tenant Act 1985.

Ofgem have issued guidance on how suppliers should consider interactions between housing legislation and heat network regulation and we will continue to work with MHCLG to explore options to address these challenges.