Ambulance Services: Emergency Calls

(asked on 20th March 2026) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, whether Ambulance call handlers are required to have working knowledge of (a) What Three Words and (b) the NATO phonetic alphabet.


Answered by
Karin Smyth Portrait
Karin Smyth
Minister of State (Department of Health and Social Care)
This question was answered on 30th March 2026

There is no national requirement for ambulance call handlers to have working knowledge of What3Words or the NATO phonetic alphabet, as responsibility for delivering and implementing training to call handlers on use of What3Words and the NATO phonetic alphabet sits with individual ambulance services.

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