Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to his observations on the public petition entitled PIP Assessment Criteria and Process of 21 November 2017, what timescale his Department proposes for the development of video content for PIP claimants which sets out the (a) claim process and (b) responsibilities of the claimant to provide supporting information with their claim.

The Government response to the second independent review of the Personal Independence Payment (PIP) assessment, published on 18 December 2017, agreed with the recommendation that claimants should be given a clear explanation of their responsibilities and what information they should provide with their claim. It further set out that we will develop video content for PIP claimants, outlining the claim process and setting out the responsibilities of the claimant to provide supporting information with their claim. A series of four short videos are currently in development which will explain the PIP customer journey. The videos focus on the key stages of pre-claim, making a claim, providing supporting information and the PIP decision, and we aim to have them available to claimants in early 2018.