Pension Credit

(asked on 30th October 2024) - View Source
Questioner
Adrian Ramsay Portrait
Adrian Ramsay
(Green Party - Waveney Valley)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what information her Department holds on average waiting times for decisions on (a) offline and (b) digital Pension Credit applications.

Answered by
Emma Reynolds Portrait
Emma Reynolds
Parliamentary Secretary (HM Treasury)
This question was answered on 12th November 2024

We are unable to provide Pension Credit average waiting times for decisions separately for offline and digital claims. Average Actual Clearance Times are measured weekly. The table below shows Average Actual Clearance Times (AACT) from the end of week commencing 2nd September to the end of week commencing 21st October, in working days.

DWP currently works to a planned timescale of 50 working days to clear Pension Credit claims.

Source

02/09/24

09/09/24

16/09/24

23/09/24

30/09/24

07/10/24

14/10/24

21/10/24

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Pension Credit Claims AACT

26

26

26

25

33

37

44

52

Please note.

  • The data shown is unpublished management information, collected and intended for internal departmental use and has not been quality assured to National Statistics or Official Statistics publication standard.
  • These figures will not align to previous PQ responses due to retrospective updates as the data is sourced from live systems.

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