Royal Mail: Universal Service Obligation
(asked on 30th October 2024) - View Source
Question to the Department for Business and Trade:
To ask the Secretary of State for Business and Trade, what steps his Department is taking to ensure that Royal Mail adheres to the universal service obligation.
Answered by
Justin Madders
Parliamentary Under Secretary of State (Department for Business and Trade)
This question was answered on 6th November 2024
As the independent regulator for the postal sector, it is for Ofcom to monitor Royal Mail’s delivery of the universal service obligation and decide how to respond should Royal Mail fail to meet its obligations.
Ofcom is currently investigating Royal Mail’s service standards in 2023-24 following its failure to meet its delivery obligations.