Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will take steps to ensure that a message is included prior to starting the benefits claim process (a) online, (b) in print and (c) by phone to make it clear that (i) free and (ii) independent support is available.

Free help and support in applying for Universal Credit is available from Citizens Advice and Citizens Advice Scotland. Free help and support for claiming other DWP benefits is widely available, including on GOV.UK, from the Department itself, and from organisations such as Age UK. There is no need for claimants to pay for advice and support with benefit applications.