Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, how many consumers who received heat pump installations under the Domestic Renewable Heat Incentive and Green Homes Grant Voucher Scheme have been left without redress following installer insolvency; and what support his Department provides to consumers in such circumstances.

The department does not collect this data.

For the DRHI installers were required to be members of the Microgeneration Certification Scheme (MCS)and a Chartered Trading Standards Institute approved Consumer Code, which provided routes for complaints handling and alternative dispute resolution. Access to redress in cases of installer insolvency depends on individual circumstances.

For the GHGVS consumers were required to seek advice from a suitably qualified TrustMark registered installer before they applied for a voucher. Consumers are entitled to remediation by their installer or, failing that, the insurance-backed guarantee, or using the TrustMark dispute resolution process to seek redress

The department’s role is limited to signposting consumers to appropriate sources of support, such as the Consumer Code, MCS or independent advice services.