Question to the Department for Transport:

To ask the Secretary of State for Transport, whether the Department has made an assessment of the potential merits of setting up a whistleblowing route or digital hotline to allow driving instructors to report those who are reselling tests for profit.

To ensure fairness for everyone wanting to book a practical driving test, the Driver and Vehicle Standards Agency (DVSA) continues to work hard to combat the unscrupulous practice of reselling tests across the country. DVSA has zero tolerance for those who exploit learner drivers.

There are already various avenues through which individuals might raise concerns to the DVSA. For example, people can contact DVSA’s instructor conduct team if they have concerns about the service or behaviour of an individual approved driving instructor. People might also raise concerns to DVSA’s intelligence unit via enquiries@dvsa.gov.uk.

The nature of any concerns received can vary, for example some might be about an individual whereas others might be regarding businesses. When any intelligence is received DVSA will initially assess this to fully understand the nature of the matter being raised. This ensures the matter is then passed to the relevant team to take forward.