Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, when she plans to respond to the hon. Member for Twickenham's correspondence, reference MC2024-00009674.

I thank the hon. Member for highlighting concerns about affordable software licenses for public libraries. This is a complex issue that has arisen from a change in Microsoft’s policy regarding the transition of libraries from Education to Not-for-Profit (NFP) pricing.

Since the issue has been raised with DSIT, my officials have been working with DCMS, as the Department with responsibility for libraries, and with Microsoft, to address the practical challenges that these important public institutions face in renewing their software licenses without a charity or company number. Microsoft provided library services with initial guidance to assist in obtaining the not-for-profit discounts to which they are entitled.

In the months since this guidance was issued, it has been tested with library services and DCMS have rendered assistance in navigating the process. DCMS have identified areas where improvements can be made to guidance for both library services and resellers, which we will continue to discuss with Microsoft to ensure libraries can access affordable licenses going forward.