Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, how many issues have been reported by users on the Gov.UK One Login system and app for which the latest data is available.

GOV.UK One Login is continuing to scale, with 227 services already onboarded, and over 15 million identities proven.

The GOV.UK One Login contact centre, which opened on the 31st October 2024, has received just over one million enquiries relating specifically to GOV.UK One Login. This includes a wide range of contacts, such as general queries, technical issues, and complaints.

The GOV.UK One Login Technical Service Desk, responsible for managing and supporting technical incidents, problems, cases, and requests for information, has dealt with over 40,000 escalated tickets since the 1st November 2023.