Department of Health and Social Care: Correspondence

(asked on 28th January 2022) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what the average response time was for his Department to respond to an enquiry from an MP once an enquiry had been received by the MP (a) hotline and (b) account management team in (a) 2019, (b) 2020 and (c) 2021.


Answered by
Edward Argar Portrait
Edward Argar
Minister of State (Ministry of Justice)
This question was answered on 7th March 2022

The Government attaches great importance to the effective and timely handling of correspondence from hon. Members, either directly or on behalf of their constituents. The Department does not have an MP hotline.

The Department does not hold information on the average response time to enquiries from hon. Members, as correspondence performance is monitored by the percentage of correspondence responded to within the target response time set by the Department.

Data on the timeliness of responses to correspondence from Parliamentarians in 2019 and 2020 is published on GOV.UK:

https://www.gov.uk/government/publications/data-on-responses-to-correspondence-from-mps-and-peers

Data for 2021 will be published by the Cabinet Office in due course.

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