Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what plans his Department has to train staff about whether potentially vulnerable claimants should be placed in the all work requirements group.

Conditionality, i.e. allocation to the all work related requirements group, is driven by claimant circumstances as specified in legislation - whilst identification and appropriate handling for vulnerable claimants should be a part of interactions with all claimants, regardless of conditionality.

All Work Coaches complete learning designed specifically for their role to support customers, whatever their needs. This learning combines the knowledge, skills and behaviours they need to coach claimants effectively so that they are able to identify for themselves what they need to do to find work and how best to do it. Work Coaches are expected to identify and support vulnerable claimants, recognise and consider the impact of complex circumstances and adjust the requirements expected from claimants.