Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the adequacy of (a) oversight, (b) accountability and (c) redress mechanisms with home energy efficiency schemes; what steps he is taking to help reduce the number of errors; and what assessment he has made of the adequacy of processes for households to (i) challenge and (ii) seek review of decisions.

The Government recognises that the system of quality assurance and consumer redress that we inherited needs reform.

We have improved the quality assurance and consumer protection systems since identifying the issues with solid wall insulation under ECO4 and GBIS, including but not limited to enhanced checks by energy suppliers and greater oversight of TrustMark and certification body operations.

We are committed to reforming the consumer protection system, as set out in the Warm Homes Plan, to one that can command public confidence.