Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what assessment has been made of the adequacy of Capita's progress in meeting the Government’s mandate to restore Civil Service Pension Scheme service levels by the end of June 2026.

The Cabinet Office awarded Capita the contract to administer the Civil Service Pension Scheme in November 2023 under the previous government. The current delays facing scheme members are entirely unacceptable, and this Government has taken firm action to resolve them through a clear recovery plan with strict delivery milestones. We have deployed additional resources to expedite priority cases, ensuring that serving and former staff receive the high standard of service they deserve. Regular progress updates remain available to members via the pension portal and GOV.UK.

Capita is under a firm mandate to restore full service delivery to standard contractual levels by the end of June 2026. We are actively exploring the use of all available commercial and contractual levers and continue to withhold milestone payments for missed transition deliverables. All options remain on the table if they fail to meet the June deadline.

Our immediate focus is on stabilising the service and supporting members experiencing financial hardship. We will conduct a comprehensive review once we achieve full stability.