Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps he is taking to enable people with no access to the internet to make a claim for universal credit.

Claims for Universal Credit can be made over the phone and we have recently announced that the UC helpline will be a Freephone number.

All jobcentres across the country have Wi-Fi and computers available, including 6000 additional computers installed to support the introduction of Universal Credit. This provides access to digital channels in every Jobcentre for claimants to use when they do not have access at home. Face to face support is also available in the Jobcentre for claimants to make and manage a Universal Credit claim.