Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what assessment he has made of the adequacy of the administration of the Civil Service Pension Scheme; and what steps his Department is taking to help tackle reported delays, unanswered correspondence, and difficulties accessing civil service pension records.

In November 2023, the Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita. This was under the previous government. The Scheme transferred to Capita on 1 December 2025. We are aware that Capita’s current performance is having a detrimental impact on some members.

We are working urgently with Capita to resolve these issues, and to ensure that civil servants, both former and serving, receive the quality of service and support they deserve.

We have established a cross-departmental team to work with Capita to develop and implement a recovery plan. Alongside this, Capita is increasing staffing in key areas, to increase processing times in relation to new retirements and support for members, particularly those impacted by delays.