Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what guidance his Department has issued to ensure that universal credit claimants are informed of the option of being called back when telephoning the universal credit helpline.
The Department’s guidance directs staff dealing with Universal Credit claims to call customers back either if they request it or if they express any concern about the cost of calling. Additionally, on 18 October 2017 at a Work and Pensions Select Committee hearing, the Secretary of State announced plans to make the Universal Credit helpline a freephone number over the next month.