Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure that correspondence sent to her Department is responded to within 20 working days.
The Department aims to respond to correspondence from hon. Members and their constituents within 20 working days wherever possible. Where the matters raised are complex it may take longer, but we aim to keep any delay to a minimum.
The Cabinet Office publishes information about individual Department’s performance in responding to hon. Members; the most recent information will be published in due course.