Question to the Home Office:
To ask the Secretary of State for the Home Department, what recent assessment she has made of trends in the level of public satisfaction with the 101 police non-emergency number.
The handling of 101 calls is an operational matter for the police and the Home Office does not collect or analyse 101 data.
However, the Ipsos Mori survey for HMICFRS “Public views of policing in England and Wales 2016/17” published in July 2017 is the most recent assessment of public views on police contact.
https://www.ipsos.com/sites/default/files/2017-07/public-views-of-policing-2017-hmic.pdf