Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions he has had with Ofgem regarding enforcing supplier License Conditions when it comes to supporting vulnerable smart meter customers.

There are clear regulatory obligations on energy suppliers regarding the treatment of vulnerable customers, or those in payment difficulty.

The Government works closely with Ofgem and energy suppliers to ensure vulnerable customers are protected and supports the steps Ofgem is taking to ensure energy supplier compliance with their obligations, including in response to its Market Compliance Review into customers struggling to with bills.

The energy regulator Ofgem is responsible for ensuring energy suppliers comply with their regulatory obligations.