Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions his officials have had with OVO on the time it has taken to issue Energy Bills Support Scheme support to individuals who receive their energy supply via pre payment metres.

On 4 December, my Rt. Hon. Friend the Secretary of State wrote to all energy suppliers with customers on traditional prepayment meters including OVO, reiterating the importance of ensuring these customers receive their vouchers and, receive prompt service and accurate information from supplier call centres. This was followed up by a meeting I held with all CEOs of energy suppliers with prepayment meter customers to press them to ensure a good service is provided. This does not relate to customers with smart prepayment meters which are credited automatically. 100% of vouchers were dispatched to traditional prepayment meter customers in the first month of the scheme’s operation