Emergency Calls: Voice over Internet Protocol

(asked on 21st October 2024) - View Source

Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, whether he has had discussions with the Secretary of State for the Home Office on the potential impact of the planned switch from the Public Switched Telephone Network on emergency services.


Answered by
Chris Bryant Portrait
Chris Bryant
Minister of State (Department for Culture, Media and Sport)
This question was answered on 24th October 2024

Yes, the Department engages regularly with the Home Office to identify and mitigate risks associated with the Public Switched Telephone Network switchover, including risks posed to the emergency services. Mostly recently, on 17 September the Department chaired a cross-Government engagement group that the Home Office attended, which included a discussion of the impact on emergency services.

The Department also supports the 999 / 112 Liaison Committee chaired by the emergency services, which coordinates and manages all risks and issues related to 999 and ensures efficient handling of emergency calls between the public, call handling agents, and emergency authorities.

Reticulating Splines