Asked by: Zöe Franklin (Liberal Democrat - Guildford)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps he is taking to support community pharmacies to improve accessibility for people who are deaf, hard of hearing, or living with dual sensory loss; and whether he is taking steps to support the provision of reasonable adjustments, including hearing loops, to ensure patients can safely access advice and treatment.
Answered by Stephen Kinnock - Minister of State (Department of Health and Social Care)
The Department recognises the importance of ensuring community pharmacy services are safe and accessible to all patients, including those with sensory impairments.
In addition to legal requirements under the Equality Act 2010 and the Human Rights Act 1998, pharmacy businesses have a duty to comply with the General Pharmaceutical Council’s (GPhC) standards for registered pharmacy premises. This requires pharmacies to provide an environment that is safe and accessible for all, taking reasonable steps to remove barriers for patients with disabilities. These standards emphasise the need for pharmacies to make adjustments to facilities and services, such as providing accessible entrances, hearing loops, and assistance for individuals with mobility or sensory challenges.
To support community pharmacies in meeting their legal duties, the GPhC has issued equality guidance for pharmacies, which outlines best practices for supporting patients with a range of needs. NHS England is also rolling out a Reasonable Adjustment Digital Flag which enables the recording of key information about a disabled patient and the reasonable adjustments to care and treatment that they need, to ensure support can be tailored appropriately and equitably. This is being rolled out nationally across all healthcare settings and will help community pharmacies spot when a patient may need extra support.
Asked by: Zöe Franklin (Liberal Democrat - Guildford)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what assessment he has made of regional variation in access to children’s hospice services; and what steps he is taking to ensure equitable provision across England.
Answered by Stephen Kinnock - Minister of State (Department of Health and Social Care)
Whilst the majority of palliative care and end-of-life care is provided by National Health Service staff and services, we recognise the vital part that voluntary sector organisations, including children and young people’s hospices, also play in providing support to children at the end of life, as well as their loved ones.
We recognise that there is variation in access to children and young people’s hospice services across England. This reflects a range of factors, including the way in which the independent hospice sector has historically developed, which was largely not planned with a view to ensure even geographical coverage or to prioritise areas of greatest need based on demographics. However, it is worth recognising that hospices are not the sole providers of palliative care and end of life care, much of which is provided by NHS statutory services.
Palliative care services are included in the list of services an integrated care board (ICB) must commission. To support ICBs in this duty, NHS England has published statutory guidance and service specifications. The statutory guidance states that ICBs must work to ensure that there is sufficient provision of care services to meet the needs of their local populations, which can include hospice services available within the ICB catchment.
We supported the hospice sector in England with a £125 million capital funding boost for adult, and children and young people’s hospices to ensure they have the best physical environment for care. We are also providing approximately £80 million of revenue funding for children and young people’s hospices over three financial years, from 2026/27 to 2028/29, giving them the stability they need to plan ahead.
For the long-term, the Government is developing a Modern Service Framework (MSF) for Palliative Care and End-of-Life Care for England, with a planned publication date of Autumn 2026. Through our MSF, we will closely monitor the shift towards the strategic commissioning of palliative care and end-of-life care services to ensure that services reduce variation in access and quality, and we will also consider contracting and commissioning arrangements as part of this work.
Asked by: Zöe Franklin (Liberal Democrat - Guildford)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, if he will make an assessment of the potential implications for his policies of commissioning arrangements in NHS breast screening services that result in staff providing NHS services being employed on terms and conditions different from NHS Agenda for Change contracts.
Answered by Sharon Hodgson - Parliamentary Under-Secretary (Department of Health and Social Care)
Breast screening services that deliver the NHS Breast Screening Programme are mainly within National Health Service trusts, with staff on Agenda for Change terms or conditions or medical staff on the consultant, both medical and dental, pay scale. The exception to this is the very small number of breast screening services provided by private providers. Staff delivering breast screening are directly employed by the host organisation not by NHS England.
With regards the plans to transfer NHS England’s direct commissioning function to integrated care boards from April 2027, staff will remain on NHS terms and conditions.
Asked by: Zöe Franklin (Liberal Democrat - Guildford)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential impact of staff providing NHS services being employed on different contractual terms to NHS Agenda for Change staff on (a) equality and (b) the workforce.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
This specific assessment has not been made. Independent organisations commissioned by the National Health Service in England, such as general practices or social enterprises, are free to develop and adapt their own terms and conditions of employment, including the pay scales that they use.
Where such organisations choose to dynamically link to any of the national contracts, including Agenda for Change, those staff will be contractually entitled to receive the same uplifts in pay and associated terms and conditions as staff employed in NHS organisations.
Asked by: Zöe Franklin (Liberal Democrat - Guildford)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, whether his Department is taking steps to ensure that NHS commissioning ensures equivalent employment practices in outsourced NHS services.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The Government is committed to making work pay and ensuring that outsourced services are delivered in a way that improves quality, gives greater stability and longer-term investment in the workforce, and delivers better value for money as part of the broader commitments on procurement.
In December 2025 the Employment Rights Act received Royal Assent and passed into law. This act aims to enhance worker security, fairness, and pay, as well as banning exploitative practices.
Asked by: Zöe Franklin (Liberal Democrat - Guildford)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, whether his Department has made an assessment of the adequacy of care provided by care agencies to vulnerable people.
Answered by Stephen Kinnock - Minister of State (Department of Health and Social Care)
We have understood that the term care agencies refers to employment agencies. Care providers are required to be registered with the Care Quality Commission (CQC) where they carry out a regulated activity, as described in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. However, employment agencies do not usually carry out regulated activity and as such do not typically need to be registered.
Providers such as care homes and those providing domiciliary care do typically carry out regulated activity and therefore are registered with the CQC. The CQC requires all health and social care providers registered with them to deploy enough suitably qualified, competent, and experienced staff, including both registered and unregistered professionals. This requirement applies where that provider chooses to recruit staff via employment agencies.
It is therefore the responsibility of the regulated provider to ensure robust and safe recruitment practices are in place, and to make sure that all staff, including agency staff, are suitably experienced, competent, and able to carry out their role.
To support providers to do so, the Department provides reimbursement towards the cost of training and qualifications through the Adult Social Care Learning and Support Scheme, backed by up to £12 million in funding this financial year.
Asked by: Zöe Franklin (Liberal Democrat - Guildford)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps his Department is taking to improve oversight of care agencies and to enhance enforcement powers against providers who fail to meet required care standards.
Answered by Stephen Kinnock - Minister of State (Department of Health and Social Care)
We have understood that the term care agencies refers to employment agencies. Care providers are required to be registered with the Care Quality Commission (CQC) where they carry out a regulated activity, as described in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. However, employment agencies do not usually carry out regulated activity and as such do not typically need to be registered.
Providers such as care homes and those providing domiciliary care do typically carry out regulated activity and therefore are registered with the CQC. The CQC requires all health and social care providers registered with them to deploy enough suitably qualified, competent, and experienced staff, including both registered and unregistered professionals. This requirement applies where that provider chooses to recruit staff via employment agencies.
It is therefore the responsibility of the regulated provider to ensure robust and safe recruitment practices are in place, and to make sure that all staff, including agency staff, are suitably experienced, competent, and able to carry out their role.
To support providers to do so, the Department provides reimbursement towards the cost of training and qualifications through the Adult Social Care Learning and Support Scheme, backed by up to £12 million in funding this financial year.
Asked by: Zöe Franklin (Liberal Democrat - Guildford)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, if his Department will take steps to ensure that agency care workers receive appropriate and accredited training to meet the needs of vulnerable service users.
Answered by Stephen Kinnock - Minister of State (Department of Health and Social Care)
We have understood that the term care agencies refers to employment agencies. Care providers are required to be registered with the Care Quality Commission (CQC) where they carry out a regulated activity, as described in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. However, employment agencies do not usually carry out regulated activity and as such do not typically need to be registered.
Providers such as care homes and those providing domiciliary care do typically carry out regulated activity and therefore are registered with the CQC. The CQC requires all health and social care providers registered with them to deploy enough suitably qualified, competent, and experienced staff, including both registered and unregistered professionals. This requirement applies where that provider chooses to recruit staff via employment agencies.
It is therefore the responsibility of the regulated provider to ensure robust and safe recruitment practices are in place, and to make sure that all staff, including agency staff, are suitably experienced, competent, and able to carry out their role.
To support providers to do so, the Department provides reimbursement towards the cost of training and qualifications through the Adult Social Care Learning and Support Scheme, backed by up to £12 million in funding this financial year.
Asked by: Zöe Franklin (Liberal Democrat - Guildford)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps his Department is taking to prevent care agencies from supplying staff who deliver unsupervised personal care without the required registration with the Care Quality Commission.
Answered by Stephen Kinnock - Minister of State (Department of Health and Social Care)
We have understood that the term care agencies refers to employment agencies. Care providers are required to be registered with the Care Quality Commission (CQC) where they carry out a regulated activity, as described in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. However, employment agencies do not usually carry out regulated activity and as such do not typically need to be registered.
Providers such as care homes and those providing domiciliary care do typically carry out regulated activity and therefore are registered with the CQC. The CQC requires all health and social care providers registered with them to deploy enough suitably qualified, competent, and experienced staff, including both registered and unregistered professionals. This requirement applies where that provider chooses to recruit staff via employment agencies.
It is therefore the responsibility of the regulated provider to ensure robust and safe recruitment practices are in place, and to make sure that all staff, including agency staff, are suitably experienced, competent, and able to carry out their role.
To support providers to do so, the Department provides reimbursement towards the cost of training and qualifications through the Adult Social Care Learning and Support Scheme, backed by up to £12 million in funding this financial year.
Asked by: Zöe Franklin (Liberal Democrat - Guildford)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps her Department is taking to address period poverty and ensure affordable access to menstrual products.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The Government recognises the importance of women and girls being able to access the care they need for their reproductive health, including period products.
We know that poverty doesn’t recognise gender, and that women and girls may suffer given the cost of period products. However, we know that period poverty reflects wider cost-of-living pressures, which is why the Government is tackling the root causes of poverty, through measures to make work pay, boosting the living wage, and investing in public services, so no one has to go without the essentials.
There are a number of schemes across the Government which ensure that those who are most vulnerable can access the products they need. The Department for Education’s Period Products scheme launched in 2020 and provides free period products to girls and women in their place of study so that nobody misses out on education because of their period. Similarly, all women and girls being cared for by the National Health Service are entitled to be given, upon request, appropriate period products free of charge.
We are also taking steps to ensure that products are as affordable as possible, as the tax on period products has been zero-rated since 2021, and in 2023 this was extended to include reusable period underwear.