Oral Answers to Questions Debate
Full Debate: Read Full DebateYvette Cooper
Main Page: Yvette Cooper (Labour - Pontefract, Castleford and Knottingley)Department Debates - View all Yvette Cooper's debates with the Department for Work and Pensions
(6 years, 4 months ago)
Commons ChamberI thank my hon. Friend for his comments. I am utterly determined to ensure that everyone has a very good experience of PIP. The independent customer satisfaction ratings show that the vast majority of people feel that they are treated with respect and dignity and receive the benefit to which they are entitled, but we will of course seek continuously to improve the process.
My constituent in Normanton lost her Motability car because the DWP said that she was not entitled to it. Five weeks later it reversed the decision but, in the meantime, because my constituent was isolated, she was forced to spend thousands of pounds of her own savings on replacing the car so that she was not stuck. She has been denied any help since. Will the Minister look again at that case? It is outrageous that my constituent should lose all her savings because the DWP screwed up.
I thank the right hon. Lady for her question. Of course I am always happy to meet all Members to review individual cases, but I suggest, for everyone’s benefit, that any Member with a constituent who faces losing a Motability car should call Motability. Motability is sitting on very considerable reserves. It is a charity and is able to make discretionary payments to enable people to keep their cars during the appeal process.