Tourism: East of England

Debate between Will Quince and Sandy Martin

Wednesday 20th March 2019 Westminster Hall

[Will Quince (Colchester) (Con)]

I beg to move,

That this House has considered tourism in the East of England.

It is a pleasure to serve under your chairmanship, Mr Hollobone. Tourism is a vital industry, not only because it supports so many other industries but because it is an excellent source of direct investment into our economy from abroad. Naturally, the east of England is too vast a region, with too much to offer, to cover adequately in 30 minutes. That is why, perhaps unsurprisingly, I would like to focus on Colchester and explain why I believe it deserves the attention, investment, and support of Government.

Many people will have heard of Colchester borough, perhaps from having eaten some of Colchester’s fantastic local produce such as Wilkin & Sons of Tiptree, Fairfield Farm crisps and our world-famous oysters, eaten since Roman times. But how many will know about our incredible wealth of history and the tourist attractions our town and borough have to offer? How many know that we are Britain’s oldest recorded town and Britain’s first Roman city? Colchester castle is the largest Norman keep in Europe. We have the largest and longest intact Roman walls in the country, which can still be walked around today. We have the only Roman circus found in Britain. One of the world’s best-known nursery rhymes, “Twinkle, Twinkle, Little Star”, was written in Colchester. We are home to the Parachute Regiment and have been a garrison town since Roman times. We have the largest Victorian water tower in Britain.

I have barely scratched the surface, as Colchester is the jewel in the crown of East Anglia, especially when it comes to heritage. Whether people are discovering our Anglo-Saxon, Roman and Norman heritage at Gosbecks archaeological park, visiting Holy Trinity church, Colchester castle or the Roman Circus Centre, living like the personal physician to Elizabeth I at Tymperleys, staring up in awe at Jumbo, our Victorian water tower, visiting our stunning town hall, having dinner at the Old Siege House and seeing the musket balls still stuck in the wooden beams from the English civil war, or taking a walk around our Roman walls, built to avoid a repeat of the revolt that saw Boudicca burn the town to the ground in AD 60-61, Colchester is a town in which history truly comes alive.

Our town has so much more to offer than just heritage. We have fabulous leisure facilities, stunning parks including Gosbecks, Castle Park, Westlands and High Woods country park, and the River Colne on our doorstep. Constable country and the Dedham vale offer beautiful landscapes. For those who want something a little less peaceful, we have Leisure World, Jump Street, numerous soft play facilities, Rollerworld—Europe’s largest roller sports facility—and a wealth of new facilities planned at the new Northern Gateway leisure development sitting alongside Colchester United and Colchester rugby club, which are both going from strength to strength.

Our cultural offering is second to none, making us the cultural capital of Essex and arguably the eastern region. The Mercury theatre is going through a multimillion pound redevelopment programme called Mercury Rising. Colchester Arts Centre, Firstsite, the Minories and the Headgate theatre all offer fantastic theatre, exhibitions and much more. Many start in Colchester and then spread out across the country and beyond.

It has never been easier to visit Colchester: it is 50 minutes from the City of London by train, 30 minutes from Harwich international port and 45 minutes from Stansted airport. It could not be easier to come and see our exciting and vibrant town with an incredible past and a bright future.

[Sandy Martin (Ipswich) (Lab)]

I note that the motion on the Order Paper reads:

“That this House has considered tourism in the East of England”.

I wonder if the hon. Gentleman would be willing to be consider tourism in any part of the east of England other than Colchester. Might he recommend that people stay on the train for an additional 15 minutes in order to sample the delights of Ipswich?

[Will Quince]

Although my speech is somewhat Colchester-centric, of course I would advise anybody coming to sample our heritage and tourist attractions, who choose to base themselves in Colchester for all sorts of reasons, to use it as a base to go and experience other places with considerably wealthy heritage and tourist attractions. Ipswich is one of those, just a bit further up the A12.

Delay Repay: Great Eastern Main Line

Debate between Will Quince and Sandy Martin

Wednesday 30th January 2019 Commons Chamber

[Will Quince]

I thank my hon. Friend for his intervention. I used to live in his constituency, so I know that rail line well. I understand that the trains have improved somewhat since I lived there. When we ask rail users what they want, most of them say that they want reliability, a punctual service, a plug socket and to be able to get a seat. Ideally, they would also like wi-fi. So speed is important, but it is usually a factor that is further down the list. Those are basically the core component of what people want and expect in terms of value for money, and I hope the Minister will address that in a little more detail.

As I said, I hope I have set out why there are good reasons for optimism about the great eastern main line. We have an entire new fleet of trains coming, with a significant investment in rail infrastructure, which should lead to a reduction in disruption and delays. However, that cannot and must not be used as an argument against the rapid introduction of Delay Repay 15 on the great eastern main line.

On 13 October, we had some welcome news from the Department, as the Secretary of State announced an improved compensation scheme—Delay Repay 15. Under this scheme, passengers are able to claim 25% of the cost of a single fare tickets for delays of between 15 and 29 minutes. The scheme would go a long way towards incentivising improved efficiencies in the franchise and compensating commuters for the inconvenience suffered as a result of delayed services. Delay Repay 15 has already been rolled out on Thameslink, Southern and the Great Northern franchises, but not on the great eastern main line under Greater Anglia.

As I know from my own train journeys between Colchester and Liverpool Street, the smallest delay to a daily commute can cause, over time, significant disruption to our professional lives, especially in the mornings, and significance inconveniences to our private lives in the evening—it can make the difference between being able to tuck one’s kids into bed at night or not. We should not underestimate the importance of that. Ultimately, like most of my fellow rail users, I would rather the reliability of the service be vastly improved first, but I know that my constituents would also welcome the introduction of improved compensation rights.

[Sandy Martin (Ipswich) (Lab)]

I congratulate the hon. Gentleman on securing this Adjournment debate, and I apologise for not being here for the start of his speech. I absolutely agree with the whole campaign, which is brilliant. Our passengers deserve this. Does he agree that any compensation scheme needs also to be easy to use and that Greater Anglia needs not only to introduce Delay Repay 15, but to make its current scheme more user friendly, so that when people try to claim compensation, they are not blocked from doing so?

[Will Quince]

I thank the hon. Gentleman for that intervention and for the role he plays on the great eastern main line taskforce. One reason why it has been so successful is that all the MPs from our region have spoken collectively with one voice, taking the politics out of the issue, and have focused on the main issues that are going to drive improvements on our line. We work closely together on that.

On the specific point about Delay Repay, the hon. Gentleman made a very good point. There is little point in having a compensation scheme if it is so hard and difficult to operate—it is not user-friendly—that people do not use it. There are of course people who will not bother with it or, for whatever reason, choose not to use it. Some choose to make a charitable donation, and the figure to date for what people across our region have chosen to donate, instead of receiving that money back, is somewhere in the region of £8,000. I agree entirely with him that it is important—in fact, imperative—that we make these Delay Repay schemes as easy and as user-friendly as possible. We should ensure people know how to do it, so it is important that the information is there in the first instance, and then make it as easy as possible for them to complete and to get the refund.

The Secretary of State rightly said back in October 2016 that when things do go wrong for commuters on our rail network

“it is vital that they are compensated fairly.”

The stated policy of the Department for Transport is to move all franchise operators to Delay Repay 15 as new franchises are let. I welcome this decision, but there is one big problem. Currently, Delay Repay 15 has been rolled out only on franchises that were let after October 2016. Herein lies our issue: the Greater Anglia franchise started in October 2016, but the franchise agreement was signed in August 2016. Eligibility for Delay Repay 15 has therefore been denied to the great eastern main line for a number of years as a consequence of a handful of weeks or even, dare I say, days. The irony is not lost on me that it is a timetabling issue that has delayed the introduction of Delay Repay 15 on our line. [Interruption.] That was poor, I appreciate.

Passengers on the great eastern main line are still only offered the original Delay Repay scheme, which compensates customers for the occasions on which they are delayed for 30 minutes or more, not the improved Delay Repay scheme for delays of 15 minutes or more. I can assure you, Madam Deputy Speaker, that it is quite incredible how many journeys are 27, 28 or 29 minutes late. I have been on many of them, and 29 minutes is quite a long time to be delayed, even when it affords a good opportunity to take in some of the beautiful north Essex countryside. [Interruption.] And, indeed, Suffolk, which I believe is also very beautiful.

What I am concerned about—hence this debate—is that if Delay Repay 15 is rolled out if the franchise is re-let on the same timetable as its predecessor scheme, passengers on our line will not have access to the DR15 scheme until October 2025, when the current franchise ends. That would be totally unacceptable. Fortunately, in November 2016 the Government stated their intention to explore the roll-out of Delay Repay 15 during that Parliament. Subsequently, in February 2018, the former Minister of State for Transport, my hon. Friend the Member for Orpington (Joseph Johnson), confirmed in a written response to my right hon. Friend the Member for Witham:

“The Department has received a proposal from Greater Anglia in relation to implementing Delay Repay 15 before their present contract expires. This proposal is in the early stages of being reviewed and analysed to determine whether it is affordable and represents value for money.”

May I ask the Minister what progress has been made in these talks, which were in their early stages one year ago? I am calling on the Department for Transport to ensure that talks with Greater Anglia are fast-tracked to ensure that great eastern main line rail users have the same compensation rights as rail users in other parts of our country. The current situation only entrenches a postcode lottery in a system in which those who use the great eastern main line are less protected from delay and less entitled to compensation than users in other parts of our country.

It seems to me that it is certainly time that Delay Repay 15 was introduced on the great eastern main line. I hope to hear from the Minister that he can offer me and the many rail users on our line—the tens of thousands of rail users—some assurances on this matter and update me on the progress in the talks with Greater Anglia. I really hope that, in the next few weeks and months, we can get this nailed and make sure that our constituents and rail users have exactly the same rights as other rail users up and down our country.

Rail Franchising

Debate between Will Quince and Sandy Martin

Wednesday 10th January 2018 Commons Chamber

[Will Quince]

My hon. Friend makes an eloquent point.

[Sandy Martin (Ipswich) (Lab)]

Will the hon. Gentleman give way?

[Will Quince]

I am sorry, but time is limited and I have taken enough interventions.

My hon. Friend the Member for Bexhill and Battle is right that we need to consider more open access in which two or more companies operate on the same franchise, where the line can support it. I appreciate that many lines cannot support such open access, and the Great Eastern main line is a prime example of where it would be very difficult. Where we do have open access, operators tend to have higher satisfaction ratings, which proves that competition can offer benefits for passengers.

Ticketing is another thing that could be improved. I would like season tickets to take inspiration from the fare capping on the London underground. Buying an annual ticket, as opposed to a monthly ticket, offers a substantial discount. If a person’s employer does not offer a season ticket loan, it can be difficult for them to afford a one-off payment of often thousands of pounds—in the case of Colchester to London, about £5,000. Passengers should not pay less just because they can afford such a large amount in one go, so I urge the Government to look into capping season ticket travel on new franchises so that passengers will never pay more than the cost of an annual ticket in a single year. That would instantly save commuters hundreds of pounds, and it would be made easier by the implementation of smart ticketing, which we are seeing rolled out across franchises.

Our rail network has undergone an extraordinary transformation since privatisation. Passenger journeys, down a third between 1960 and 1995, have doubled. We have one of the safest railway networks in Europe. The focus must now be on doubling down on competition and value for money as part of the franchising process, and not on taking away all competition and returning to the days of British Rail. I encourage the Government to set a 40-year vision to transform our railway, rather than listening to the Opposition’s plans for returning our railway to the state last seen 40 years ago.