Oral Answers to Questions

Debate between Will Quince and Andrew Jones

Tuesday 1st November 2022 Commons Chamber

[Will Quince]

Of course retention is as important as recruitment. Since September, we have had the non-repayable training grant, which is a minimum of £5,000 per academic year, additional funding for certain courses, and extra funding worth up to £3,000 for eligible students to cover childcare costs. That is, of course, on recruitment. On retention, we are looking at more access to mental health support and high-quality support while in training and clinical placement, but of course there is more to do.

[Andrew Jones (Harrogate and Knaresborough) (Con)]

3. What steps he is taking to support people with mental health conditions.

Oral Answers to Questions

Debate between Will Quince and Andrew Jones

Monday 30th November 2020 Commons Chamber

[Andrew Jones (Harrogate and Knaresborough) (Con)]

What steps her Department is taking to support universal credit claimants as a result of restrictions on face-to face appointments during the covid-19 outbreak.

[The Parliamentary Under-Secretary of State for Work and Pensions (Will Quince)]

Throughout the pandemic, our covid-secure jobcentres have remained open to the most vulnerable in society who require face-to-face support. We have also introduced new processes to cut telephony waiting times and enhanced our digital platforms. That empowers our work coaches to engage with customers through appropriate channels, based on their knowledge of the customer and the local situation.

[Andrew Jones]

I thank my hon. Friend for that answer, but in some parts of our country, including parts of Harrogate and Knaresborough, access to broadband or even a mobile phone signal can be quite limited. How is he helping the excellent team at Harrogate jobcentre help those who cannot have a face-to-face appointment, yet struggle to gain access to the internet?

[Will Quince]

My hon. Friend is absolutely right, and he is a huge advocate and supporter of his local jobcentre. We have made all our jobcentres covid-secure, including Harrogate, by introducing a range of safety measures, including screened desks, social distancing signage, mandatory face covering for claimants, the provision of hand sanitiser and regular touch-point cleaning, but for those who are unable to attend a jobcentre, and depending on their individual circumstances, alternative arrangements can of course be put in place.

Oral Answers to Questions

Debate between Will Quince and Andrew Jones

Monday 14th September 2020 Commons Chamber

[Will Quince]

I thank the hon. Lady for her question. The Department has an ongoing positive relationship with a range of food bank providers. It has regularly engaged with them throughout the coronavirus pandemic and will continue to do so. We quickly introduced welfare changes worth an additional £9.3 billion, and worked closely with other Government Departments on the cross-Government taskforce on food and other essential supplies. Further to my earlier answer, the hon. Lady will have to wait for future fiscal events where benefit rates are set.

[Andrew Jones (Harrogate and Knaresborough) (Con)]

Harrogate was one of the first areas to see a full pilot for universal credit, and we are the location for the legacy benefits managed migration trial. The pandemic has led to an increase in claim numbers, but the team performance really has risen to the challenge. Will the Minister tell me how he ensures that not just the operational capacity of our jobcentres is maintained, but that best practice is shared so that everybody works at the pace of the best?

[Will Quince]

My hon. Friend rightly pays tribute to the incredible team at Harrogate Jobcentre Plus. As he knows, we have seen a surge of over 3 million claims since mid-March, and I agree that UC has stood up to the challenge, with payment timeliness remaining high at over 90%. We will continue to closely monitor our services across the country and will continue to keep staff numbers under review. As he also knows, we have committed to doubling the number of work coaches.

Universal Credit: Delayed Roll-Out

Debate between Will Quince and Andrew Jones

Tuesday 4th February 2020 Commons Chamber

[Will Quince]

I think I have already answered this question. Around 1 million disabled households will receive an average of £100 more per month under universal credit. Importantly, the claimants will have access to around £2.4 billion of previously unclaimed benefits that, for all sorts of reasons, they did not claim under the legacy benefit system.

[Andrew Jones (Harrogate and Knaresborough) (Con)]

Harrogate and Knaresborough has been a trial area for universal credit since it started, including being the location for the legacy migration. I have therefore followed universal credit for many years and I have spoken with claimants, employers and the team at Harrogate jobcentre who have done a great job. They all report positive feedback. There are obviously some problems, but there were problems with the previous system. Universal credit is helping people to get into work and to make work pay. Will the Minister continue the focus on making work pay?

[Will Quince]

I thank my hon. Friend for his very helpful question and for his support of universal credit and his local jobcentre. I am full of praise for those staff working in the jobcentre at Harrogate and the work that they are doing on the pilot. That is hugely important work, because it sets the scene and gives us the all important data and learnings we need to move out universal credit at scale and pace.