Oral Answers to Questions
Debate between Will Quince and Andrew Jones(2 years, 1 month ago)
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Will Quince
Of course retention is as important as recruitment. Since September, we have had the non-repayable training grant, which is a minimum of £5,000 per academic year, additional funding for certain courses, and extra funding worth up to £3,000 for eligible students to cover childcare costs. That is, of course, on recruitment. On retention, we are looking at more access to mental health support and high-quality support while in training and clinical placement, but of course there is more to do.
Andrew Jones (Harrogate and Knaresborough) (Con)
Oral Answers to Questions
Debate between Will Quince and Andrew Jones(4 years ago)
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Andrew Jones (Harrogate and Knaresborough) (Con)
The Parliamentary Under-Secretary of State for Work and Pensions (Will Quince)
Throughout the pandemic, our covid-secure jobcentres have remained open to the most vulnerable in society who require face-to-face support. We have also introduced new processes to cut telephony waiting times and enhanced our digital platforms. That empowers our work coaches to engage with customers through appropriate channels, based on their knowledge of the customer and the local situation.
Andrew Jones
I thank my hon. Friend for that answer, but in some parts of our country, including parts of Harrogate and Knaresborough, access to broadband or even a mobile phone signal can be quite limited. How is he helping the excellent team at Harrogate jobcentre help those who cannot have a face-to-face appointment, yet struggle to gain access to the internet?
Will Quince
My hon. Friend is absolutely right, and he is a huge advocate and supporter of his local jobcentre. We have made all our jobcentres covid-secure, including Harrogate, by introducing a range of safety measures, including screened desks, social distancing signage, mandatory face covering for claimants, the provision of hand sanitiser and regular touch-point cleaning, but for those who are unable to attend a jobcentre, and depending on their individual circumstances, alternative arrangements can of course be put in place.
Oral Answers to Questions
Debate between Will Quince and Andrew Jones(4 years, 3 months ago)
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Will Quince
I thank the hon. Lady for her question. The Department has an ongoing positive relationship with a range of food bank providers. It has regularly engaged with them throughout the coronavirus pandemic and will continue to do so. We quickly introduced welfare changes worth an additional £9.3 billion, and worked closely with other Government Departments on the cross-Government taskforce on food and other essential supplies. Further to my earlier answer, the hon. Lady will have to wait for future fiscal events where benefit rates are set.
Andrew Jones (Harrogate and Knaresborough) (Con)
Will Quince
My hon. Friend rightly pays tribute to the incredible team at Harrogate Jobcentre Plus. As he knows, we have seen a surge of over 3 million claims since mid-March, and I agree that UC has stood up to the challenge, with payment timeliness remaining high at over 90%. We will continue to closely monitor our services across the country and will continue to keep staff numbers under review. As he also knows, we have committed to doubling the number of work coaches.
Universal Credit: Delayed Roll-Out
Debate between Will Quince and Andrew Jones(4 years, 10 months ago)
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
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Will Quince
I think I have already answered this question. Around 1 million disabled households will receive an average of £100 more per month under universal credit. Importantly, the claimants will have access to around £2.4 billion of previously unclaimed benefits that, for all sorts of reasons, they did not claim under the legacy benefit system.
Andrew Jones (Harrogate and Knaresborough) (Con)
Harrogate and Knaresborough has been a trial area for universal credit since it started, including being the location for the legacy migration. I have therefore followed universal credit for many years and I have spoken with claimants, employers and the team at Harrogate jobcentre who have done a great job. They all report positive feedback. There are obviously some problems, but there were problems with the previous system. Universal credit is helping people to get into work and to make work pay. Will the Minister continue the focus on making work pay?
Will Quince
I thank my hon. Friend for his very helpful question and for his support of universal credit and his local jobcentre. I am full of praise for those staff working in the jobcentre at Harrogate and the work that they are doing on the pilot. That is hugely important work, because it sets the scene and gives us the all important data and learnings we need to move out universal credit at scale and pace.
Delay Repay: Great Eastern Main Line
Debate between Will Quince and Andrew Jones(5 years, 10 months ago)
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Andrew Jones
As ever, my hon. Friend has made a very wise point. On 2 January, the industry introduced the millenial railcard for those aged up to 30, as well as a railcard for 16 and 17-year-olds. Everyone up to the age of 30 now has access to discounted fares via a railcard. We want to ensure that more people have access to our railway.
There have been a few questions about how the rail operating companies handle compensation claims. The Office of Rail Regulation recently published the figures for delay compensation claims settled within the industry target of 20 working days during rail periods 1 to 7. Greater Anglia achieved 99.7% compliance, which means that passengers are receiving their compensation in a timely manner. Figures published by the Department in October last year showed that Greater Anglia is among the leading train operating companies in terms of its passenger compensation claim rate. The research also showed that Greater Anglia is the most proactive TOC on Twitter, accounting for 72% of tweets.
Will Quince
I thank the Minister for giving way again. He is being incredibly generous. May I suggest that one of the reasons why Greater Anglia is so prolific on Twitter is the fact that it has so many rail users who tweet complaints to it, which it has to respond to?
Andrew Jones
I do not quite accept that. We can see passenger numbers. We can see when performances fall. Since taking this role 10 weeks ago, I have found my inner train spotter, and I now look at the train performance of franchise operators several times a day. So my hon. Friend’s claim that Greater Anglia is among the worst performers in the country is, I am afraid, not correct.
Andrew Jones
I am afraid we will have to take up that individual question with the rail operating company. The position we are taking is that we impose the cap on regulated fares, where customers do not have a choice, so that they do not become the victims of insufficient market choice. That is how the system was created and that is why we have run it for six years in a row.
We have been talking about how we can take cost out. As we look into rail inflation, we recognise the need to move away from RPI towards CPI. The Secretary of State has discussed this with rail operating companies and written to the rail trade unions to ask for their understanding and co-operation. I have also discussed the issue with the rail trade unions when I have met them, although we have not yet made quite the progress that I was hoping for.
One thing highlighted has been the nature of value, not just the absolute price. The point about value is well made, because it is a question of the absolute price for the goods and services received. I hope we will be able to demonstrate significantly greater value as some of the benefits of the investment come through. We will see those benefits in more reliable journeys, greater resilience in the network and, in particular, the new rolling stock.
I appreciate that passengers across the region, including Colchester, have not always had the service that they deserve. The maintenance of a high standard of customer service performance is the absolute priority, but I recognise that when things go wrong, passengers should receive the appropriate level of compensation. The focus of our discussions with Greater Anglia are to ensure that the key criteria we have been talking about today are satisfied and delivered, and that we reach agreement to implement Delay Repay 15. My commitment to the House is that I will focus on this over the next few weeks.
With the record level funding on our network services and new rolling stock being rolled out this year by Great Anglia, I am optimistic about anticipated improvements for constituents in Colchester and right across East Anglia.
I hope that, in a year’s time, passengers across Colchester, and right across the east of England, will see the very real benefits of the investment that matches our railway vision—
Mr Deputy Speaker (Sir Lindsay Hoyle)
Order. I can help the Minister. He did not have to give way. Come on, Will Quince.
Will Quince
Thank you, Mr Deputy Speaker. I was actually rising to thank the Minister for being so generous in taking so many interventions during this debate.
Andrew Jones
That is extremely kind of my hon. Friend. I have to say that I want to make absolutely sure—