Commonhold and Leasehold Reform: Managing Agents

Will Forster Excerpts

Thursday 2nd July 2026 Commons Chamber

[Mr Will Forster (Woking) (LD)]

Leasehold is a con. We are one of the few countries that still has residential leasehold, and because of that, people are being sold a lie on home ownership. As Woking’s MP, I hear countless stories about it, and I will not use my time going through every single one, but I impress this point on the Government: we need to regulate these bureaucratic con artists. People have been scammed out of home ownership in place of leasehold. It is fleecehold. Dreams of home ownership have stayed dreams—far out of reach, and fast becoming nightmares. We hear far too often of leaseholders who have been distressed by poor service. These bad actors hide behind paperwork and avoid responsibility. Major firms such as FirstPort have, for far too long, been allowed to deliver an appalling service without consequences.

The new leasehold reform Bill must put in place a regulator with the teeth to sanction these rogue agents with meaningful penalties. When that happens, MPs can end the wild west of property management agents. To see why leasehold reform is so urgent, we need only look at how managing agents such as FirstPort treat leaseholders. I had a situation involving a retirement development in Woking. It should be a lovely place to live that gives peace of mind to vulnerable, elderly residents, but when people fell over, the safety systems that FirstPort put in place did not work. Elderly residents were left lying on the floor, having called for help. FirstPort should have fixed that, and it did not. People were left in those distressing situations, but because of the lack of regulation, we cannot hold those responsible accountable.

FirstPort also managed the Clock Tower building in Maybury. It has spent years causing misery to leaseholders, because of the failure to deliver minimum levels of service, and people are trapped. I have written to the Minister on numerous occasions about that case. Leaseholders have few rights, and cannot sell their homes or control who manages the development. The leaseholders of Bramwell Place, another development in Woking, know those problems all too well. They are trapped in their homes, due to frequent stalling and lack of communication. The developer completed the necessary fire safety investigation a year ago, but refused to release critical reports, burying them in an internal review. Lenders have denied the people in those homes mortgages, buyers are walking away, and innocent residents are left struggling.

I am on the Housing, Communities and Local Government Committee, and I have been proud to work on its report that pushes the Government to go further, faster. I thank the hon. Member for Vauxhall and Camberwell Green (Florence Eshalomi) for her leadership, and our Committee Clerks for their excellent support. I hope the Government listen to our cross-party calls today. We recommended significant changes to the commonhold and leasehold reform Bill. The Bill is a step in the right direction, but does not deliver what we want. It is mind-boggling that the Bill does not deliver on the promises in the Labour manifesto. We recommended that the Bill deliver an independent regulator to end the wild west of property management agents. If we do that, FirstPort and others will not get away with the appalling treatment that my constituents and others face.

It is heartbreaking that so many people in Woking and across the country have worked hard to get on the property ladder, but have seen their home ownership dream turn into a nightmare. Successive Governments have failed to tackle ground rents and leasehold reform. We want to put homeowners in control of the management of their buildings. I urge the Minister to implement the Select Committee report in full. Let us leave a lasting legacy on leasehold reform.