Digital Infrastructure, Connectivity and Accessibility

Wes Streeting Excerpts

Thursday 3rd December 2020 Commons Chamber

[Wes Streeting (Ilford North) (Lab)]

It is a pleasure to follow the hon. Member for Loughborough (Jane Hunt). I also congratulate the right hon. Member for Tatton (Esther McVey) and my hon. Friend the Member for Sunderland Central (Julie Elliott) on securing this important debate.

During the course of the pandemic, three things have become apparent. First, relationships really matter. The inability to connect with family, friends and co-workers is what we all miss most in the restrictions that most of the country is living under. Digital connectivity has helped those who are able to access online connections to keep those relationships going, even if it is not in reality a perfect substitute.

Secondly, the health of our economy and the health of our people go hand in hand. They are completely inseparable. If we want a strong and healthy economy, we need to invest in our people. Thirdly, the Conservative manifesto has gone out of the window. We heard powerfully from the right hon. Member for Tatton about how the commitment made in the manifesto only last December has been watered down in this crucial area of public investment. The choices and priorities of the Government risk entrenching inequality between rich and poor, deepening division between north and south and, as a result, and perhaps most appallingly of all, costing us as a country far more in the long run.

Excellent points have been made about the need to invest in our infrastructure—in cables and connections—but I want to talk about people: the 9 million people aged over 15 who cannot use the internet independently; the 23% of children in the poorest families who do not have access to broadband and a laptop, desktop or tablet; and the four in 10 claiming benefits who lack the essential digital life skills they need for everyday life and, crucially, for finding the employment opportunity they desperately want. Challenges have been writ large during the pandemic, but they were there before. One of the great lessons of the pandemic is that our failure to invest has left people more exposed to it than they would otherwise have been.

[Matt Rodda (Reading East) (Lab)]

My hon. Friend is making a truly excellent speech highlighting a number of very important points, which, indeed, other hon. Members have also made. Does he agree that a crucial part of this is for there to be more enforcement and more action taken against poorly performing companies that fail to provide the high-quality service that customers now expect and demand in so many other walks of life?

[Wes Streeting]

I strongly agree. Most of my speech this afternoon will be challenging the Government on the steps that they need to take to get the very best service and life opportunities for our people, but there are things that many of these companies can do. Let us be honest: for all the challenges we see in our high streets and communities and the plight of the millions of people who have been excluded from any support from Government, there are a number of companies that have done pretty well, none the less, during the pandemic and which have operated not just with business as usual, but have profited enormously because of the opportunities that have been presented to them as a result of other people’s misery. Those companies should not be criticised for turning a profit or providing services, or for doing well, but it is reasonable to ask those that have done particularly well to play an active role in supporting others in our society and to live up to their corporate social responsibility.

Our failure to invest before the pandemic has left people more exposed than they would otherwise be. We have seen that with the situation in our care homes and the failure to grasp the nettle of social care reforms, which have left many people more dangerously exposed than they would otherwise have been. In this particular area, the failure to invest in the digital skills of our people has meant that disconnection and the digital divide have made some people’s experience of this pandemic even more miserable and hopeless than that of others. I really deplore the fact that education has been an afterthought during this recession, that it took so long for the Department for Education to pull its finger out and get laptops to pupils who need them, and that many schools and pupils are still waiting for laptops and had to go off before receiving any device. No thought has been given to their parents and the fact that many of them lack the digital skills to support their children. Adult education and adult skills barely get a mention from this Government, and we are scrapping really great programmes such as Unionlearn that provide basic skills to workers who desperately need them.

This is not just an issue of general fairness. Class inequality is built into this, in terms of the poorest households, as is the north-south divide. If the Government are serious about levelling up, they have to invest not just in infrastructure and places, but in people. I strongly endorse what the Good Things Foundation has said. A great digital catch-up is desperately needed, but I hope that the Minister will have something better to say than what the Chancellor said barely a week or two ago.