Taxis and Private Hire Vehicles (Disabled Persons) Bill

Wendy Morton Excerpts

3rd reading
Friday 18th March 2022 Commons Chamber

[The Minister of State, Department for Transport (Wendy Morton)]

Let me start by saying a huge thank you to my right hon. and learned Friend the Member for Kenilworth and Southam (Jeremy Wright) for so expertly steering the Bill through the House. As a Back Bencher, I successfully steered two private Members’ Bills through this place, so I absolutely understand the huge amount of work that he is undertaking.

It is really good to see Members in the Chamber today. I appreciate that Friday is a constituency day, so the fact that Members are here supporting the Bill makes me understand even more how important it is and the amount of support that it has. Members have made it very clear that the Bill will make a big difference to their constituents.

As I have watched the Bill make progress, one key point has stayed with me, which is that disabled people make twice as many journeys by taxi and private hire vehicle as non-disabled people. We were reminded of that by my hon. Friend the Member for Clwyd South (Simon Baynes). Across all transport modes, just 69% of disabled people surveyed by the Government’s inclusive transport strategy baseline study were confident travelling, compared to 90% of non-disabled people. For many disabled people, travelling is often accompanied by fear, anxiety and stress. The Bill would directly address that disparity between disabled and non-disabled people when using a vital form of transport. It would provide rights and protections for any disabled person intending on travelling by taxi or private hire vehicle. It would place duties on drivers to provide reasonable assistance to any disabled person, and prevent them from charging extra for doing so. It would support the Government’s ambition for disabled people to have the same access to transport as everyone else. Those are the reasons why, I am pleased to say, the Government fully support the Bill. I also welcome the Opposition’s support for it.

Currently, if a passenger uses a walking frame to access a taxi or private hire vehicle, there is no specific duty on the driver to assist them in stowing their frame in the boot of the vehicle. Right now, if a prospective passenger has notified an operator or driver at the booking stage that they have dementia and may not be able to identify or find the vehicle when it arrives, there is no specific duty to assist them. At this time, if an assistance dog user books a private hire vehicle, the operator will not automatically break the law if they decide, simply because the person is disabled, to not send a driver. If a wheelchair user wants to use a taxi or private hire vehicle which is registered to a local licensing authority that does not maintain a list of designated wheelchair accessible vehicles, there is no specific duty on the driver or operator to carry them, either in their wheelchair or in the passenger seat. Those are just a few of the real life scenarios that disabled people up and down the country experience today—hon. Members have given other examples in this debate—and the Equality Act 2010 does not currently provide rights for or protections against them. The Bill would rectify that, ensuring all disabled people have rights and protections to access a taxi or private hire vehicle service, no matter where they are in Great Britain.

The Bill would create new responsibilities and amend existing ones for taxi and private hire vehicle drivers, private hire vehicle operators, and local licensing authorities. In particular, it would place reasonable duties on drivers to assist and carry any disabled person and, if applicable, their wheelchair or mobility aids, ensuring that no driver can make, or propose to make, any additional charge for complying with such duties. It would also require local licensing authorities to maintain a list of designated wheelchair accessible vehicles, thereby ensuring that the duties in section 165 apply to drivers of wheelchair accessible vehicles across the country—a point that several hon. Members have made today.

Additionally, the Bill would make it an offence for a private hire vehicle operator to refuse a booking simply because the intended passenger is disabled, or to prevent a driver from being subject to the duties under the Equality Act 2010. That will provide protections for disabled people, ensuring they are not refused a service before the vehicle has even been assigned. However, the duties simply would not work without the defences and exemptions in the Bill. As has already been highlighted by Members on both sides of the House throughout the Bill’s passage—rightly, I have to say—the majority of taxi and private hire vehicle drivers in this country provide a first-class service. That has been reiterated today. I was struck by the comments of my hon. Friend the Member for Darlington (Peter Gibson) about his “mum” test, which was a poignant point, but one that actually resonates with all of us, as we always want the best for our own families and loved ones.

The professionalism and dedication of taxi and private-hire vehicle providers to transporting essential workers during the height of the pandemic ensured that the country could continue to function. The Bill is not intended to penalise or put undue burdens on those drivers who already provide reasonable assistance to disabled people. In fact, those drivers would be unlikely to notice any difference at all in how they operate should the Bill pass. Instead, the Bill is intended to ensure that all drivers provide the level of service that the majority already provide.

Indeed, the Bill would not just benefit disabled people; it is also important to consider the wider benefits that it would bring, too. In economic terms, the disability charity Scope estimated that, based on household, below-average income figures, the spending power of disabled people and their households is £274 billion a year, with businesses calculated to lose £2 billion every month by not meeting the needs of disabled people.

The first barrier to people’s access to society—to work, to leisure, to shops, to cafes and restaurants—is transport. If a person decides not to leave the house because they cannot guarantee that the driver will assist them with stowing their walking frame in the boot of the vehicle, then we all, as a society, lose.

There are a couple of extra points that I want to cover in my comments, because these were raised today in the Chamber. The first one was around disability awareness training. The number of authorities requiring disability awareness training for taxi drivers has increased from 44% in 2019 to 49% in 2021. The number of authorities requiring disability awareness training for private hire vehicle drivers has increased from 41% to 46%. The Bill will not overcome all the barriers that disabled passengers face when using taxis and private hire vehicles, nor should it, because this is an important part of a much bigger picture. Requiring drivers to provide appropriate assistance and to prevent them from charging disabled people more than non-disabled people will only be effective if drivers understand the rights and expectations of disabled passengers and feel confident about providing the help that they need. That is why the Government will continue to encourage local authorities to require drivers to complete disability awareness training. We have also committed, as soon as legislative time allows, to require taxi and private-hire vehicle drivers to complete disability awareness training through new national minimum standards for taxi and private hire vehicle licensing. To support the sector in this, in 2020, the Government published their real disability equality training programme to improve the transport sector’s confidence and skills in delivering inclusive journeys for disabled passengers. This training package is underpinned by two really important values: respect and empathy. It also promotes two important actions: ask and listen. It has been developed with the engagement of transport sector professionals and people with lived experience of disability and it is freely available to any taxi or private-hire vehicle driver or operator wishing to improve their understanding and confidence when assisting disabled people.

The other couple of points that I want to touch on are around the broader issue of accessibility, but it is linked in with this debate, although there was quite a focus on railway stations—perhaps that is because I am the Rail Minister. In terms of access for all, I just wanted to say that this programme was launched in 2006, and, since then, £900 million has been released, about 212 stations have been made fully accessible, and smaller scale improvements have been made at more than 1,500 stations. The programme was extended until 2024 and will deliver more than 100 step-free routes and other important improvements at another 124 stations. I am grateful to Members for raising that issue and reminding us of the importance of accessibility. As ever, there is always more that we can do.

The issue of tactiles is also important. Network Rail estimates that 60% of British mainline station platforms have tactile surfaces. We are committed to making that 100%. It has received an initial £10 million to fit tactile surfaces at priority stations; further funding will be announced in due course. That is all important because it is about making improvements to the overall accessibility for those people who need assistance and a bit of support.

We have had an excellent debate. We have covered the differences between rural and urban constituencies, although many face similar challenges around accessibility. There has also been mention of Great British Railways and its HQ competition. I know that several hon. Members present have bids in for that; I will not name them but they know who they are—I think you are one, Madam Deputy Speaker. There were 42 bids and we await the outcome of the competition but there has been some healthy engagement.

The Government fully support the Bill. It will not only level the playing field of services that drivers provide for disabled people, but make a direct contribution to delivering a fully inclusive transport network. I again congratulate my right hon. and learned Friend the Member for Kenilworth and Southam on driving the Bill so far and I look forward to following its continued progress.