Access to Cash in Scotland

Debate between Wendy Chamberlain and Pete Wishart

Thursday 14th July 2022 Westminster Hall

[Pete Wishart]

I am grateful to the right hon. Gentleman. He and I are the “Faithers of the Hoose”, given that we were both elected in 2001. [Interruption.] I know that he signed in before me, but I still claim that I was elected before him—we will fight that one out at some point in the future.

The right hon. Gentleman is absolutely right. I think we are all concerned about the intervening period and what happens now to the legislation being introduced. There are several things that I believe the Government could do. A “cease and desist” instruction could be enacted to tell banks very clearly that there is an expectation that no branches should be closed in the period between now and the legislation being introduced. The Government could make it retrospective and say that the clear intention of the legislation is that there should be no branches closed until the Bill has been considered. Again, this is something that could be done in advance of the legislation being introduced. It is really a matter for the Government, but I think the Minister is hearing very clearly.

Looking around the Chamber, most of us represent rural or semi-rural constituencies, and we have this very clear problem. We remain greatly concerned about what happens now. The right hon. Gentleman is right to say that there now seems to be a rush to close branches ahead of the legislation coming in. It is almost perverse that the banks would choose to do so, knowing that we are coming to some sort of solution about how this matter could be taken forward. I really hope that something can be done in the intervening weeks and months.

[Wendy Chamberlain (North East Fife) (LD)]

It is a pleasure to serve on the Scottish Affairs Committee with the Chair and the hon. Member for Moray (Douglas Ross). I too have had a number of bank branch closures in my constituency. What came through very strongly when we were hearing about the Post Office is that the banks often offload their responsibilities on to post offices, but we are seeing closures of them across our constituencies as well. I have certainly seen that in North East Fife. Although I welcome the hubs, does the Chair agree with me that there is a risk that banks’ overreliance on the Post Office to deliver access-to-cash services prevents it from delivering the wider services that it provides to our communities?

[Pete Wishart]

I am grateful to the hon. Lady, who is an assiduous member of the Scottish Affairs Committee and who makes very valuable contributions to our reports and inquiries. She is right to suggest that the banks may look at the Post Office as a convenient get-out clause from their responsibilities, and there is no doubt whatsoever that the Post Office has offered a substantial and significant resource when it comes to banking services.

The hon. Lady mentions hubs. I should have said to the right hon. Member for Orkney and Shetland (Mr Carmichael) that the Committee found that banking hubs are the way forward. We saw a couple of the experiments that have been carried out in the past few years—particularly Cambuslang bank hub, which people are finding useful. What we are looking at is an arrangement where there are joint services—

Oral Answers to Questions

Debate between Wendy Chamberlain and Pete Wishart

Thursday 19th March 2020 Commons Chamber

[Pete Wishart]

I thoroughly agree with the hon. Lady. I think that all Members of the House will now know the value of being able to keep in contact with constituents through video conferencing and other remote methods. All I can say is that the PDS digital support desk will continue to offer a 24-hour-a-day service. Undoubtedly there will be delays due to the volume of calls from people working remotely, but the team will make a real effort to deal with all calls as soon as they possibly can. As I said in my original answer, the PDS team want to ensure that as much facility and resource as possible is given to hon. Members, and I am sure that they will be working to secure and achieve that.

[Wendy Chamberlain (North East Fife) (LD)]

I meet a variety of organisations at Westminster, and would now like to do this remotely. However, the Skype system to which the Commissioner has referred only supports connections to those with parliamentary accounts. This helps me to link with my team, but will the Parliamentary Digital Service consider making Skype accessible to those outwith the parliamentary network? As a new MP, I also have new staff joining my team. What are the learning and development team doing to offer critical training for new starters—for example, on the Department for Work and Pensions, and so on? Will there be opportunities for those training sessions to be available remotely, as opposed to face-to-face as they have been up to now?

[Pete Wishart]

Every effort will be made to ensure that people are connected, and all facilities will be used to keep Members of Parliament in contact with their constituents. The PDS support desk is looking at the very issues mentioned by the hon. Lady, and hopefully progress will be made on all that. I think that the lesson here—this seems to be required from all Members—is ensuring that we can work remotely, that all our staff are as connected as possible, and that we continue to provide a level of service that we feel is commensurate with our roles as Members of Parliament. I am pretty certain that all Members will be providing that service in the weeks to come.