Oral Answers to Questions

Debate between Wendy Chamberlain and Kevin Foster

Thursday 13th October 2022 Commons Chamber

[Kevin Foster]

As always, my hon. Friend is a doughty campaigner for his constituents. He has already been in contact with me a number of times and I think we may have a meeting scheduled, at which I look forward to exploring these issues further with him.

[Wendy Chamberlain (North East Fife) (LD)]

Leuchars train station in my constituency is the only station serving St Andrews. It is a hub for local communities and the large number of tourists and students who go to the town, but the access bridge installed in 1995 is no longer fit for purpose and those who require step-free access cannot use it. I have been in contact with the Scottish Government and I am pleased with what the Minister has said about funding announcements next year for Access for All, but can he provide clarity on who is the final decision maker?

[Kevin Foster]

My understanding is that accessibility is a reserved matter, hence we will announce the successful stations as the UK Government. Obviously, in looking at access, we will liaise with the Scottish Government on potential priorities. We want to make sure that there is a fair spread of spending across the UK, looking at a number of factors, including usage, how inaccessible a station is, and the type of facilities it provides.

Oral Answers to Questions

Debate between Wendy Chamberlain and Kevin Foster

Monday 20th June 2022 Commons Chamber

[Wendy Chamberlain (North East Fife) (LD)]

5. What assessment she has made of the potential impact of the points-based immigration system on labour shortages.

[The Parliamentary Under-Secretary of State for the Home Department (Kevin Foster)]

Our immigration system works in the interests of our whole United Kingdom by covering a broad range of occupations across many sectors for firms looking to attract the talent that they need, while ensuring that the domestic labour market is supported—yet recruitment issues are not unique to the UK, and immigration must not be seen as an alternative to improved pay, conditions and training for key workers.

[Wendy Chamberlain]

There is a severe shortage of care workers around the UK. In St Andrews in my constituency, a social care business had to shut down recently because of staffing issues. My inbox is increasingly full of messages from people who are waiting for care-at-home packages. One way of helping would be to allow asylum seekers to work while their claims are being processed: it would allow them to support themselves and would mitigate the worst of the shortages. Will the Secretary of State and the Minister consider that?

[Kevin Foster]

That is an interesting one. Those whose asylum claim has been outstanding for more than a year can take jobs on the shortage occupations list, which has included care workers since February. One of the slight issues, of course, is that until very recently, 31 out of the 32 local authority areas in Scotland, including the hon. Lady’s, refused to be part of the dispersal accommodation system. Now that we have made the change to full dispersal, some of those people will actually be living in those areas.

Homes for Ukraine: Visa Application Centres

Debate between Wendy Chamberlain and Kevin Foster

Thursday 28th April 2022 Commons Chamber

[Wendy Chamberlain (North East Fife) (LD)]

(Urgent Question): To ask the Secretary of State for the Home Department to provide an update on the working of the visa application centres in relation to the Homes for Ukraine scheme.

[The Parliamentary Under-Secretary of State for the Home Department (Kevin Foster)]

The whole country is united in horror at Putin’s grotesque war, and we stand with the Ukrainian people. Many in this Chamber wear it as a badge of honour that they were sanctioned by the Kremlin yesterday due to that support.

We are delighted that so many British people have already put forward generous offers of help to displaced Ukrainians. Nearly 90,000 visas have been issued so that people can rebuild their life in the UK through the Ukraine family scheme and Homes for Ukraine. Our visa application centre footprint in Europe has traditionally been small, in line with the fairly limited demand. This is because EU nationals had freedom of movement and, post-Brexit, EU nationals do not need visas to visit the UK, with applications from European economic area nationals for key routes such as skilled worker and student visas able to be done from home via our fully digital application route.

As the Ukrainian crisis escalated, we increased appointment capacity across Europe, going from offering about 2,000 appointments a week to offering 13,500 appointments a week. In the run-up to the recent Russian invasion, we established a new visa application centre in Lviv, and we kept our visa application centre in Kyiv running right up until the Russian attack was launched. We also established a new application point in Rzeszów near the Polish border with Ukraine. We were able to offer walk-in and on-the-day appointments to customers wishing to apply for the initial family member concession route and were able to fulfil all appointments wherever they were required.

I am pleased to advise the House that visa application centre appointments are readily available in all locations across Europe, and in the majority of locations are available on the same day for customers looking to book a slot. As we have throughout, we will continue to stand shoulder to shoulder with the people of Ukraine.

[Wendy Chamberlain]

Thank you, Mr Speaker, for granting this urgent question.

We all know that the conflict in Ukraine has been devastating, and the resulting humanitarian crisis is outwith the control of any Government. Members of this House are now familiar with UK Visas and Immigration and the Homes for Ukraine scheme, but refugees—not “customers”—without passports are required to go through additional checks at in-country visa application centres, following which their permission to travel is provided in person. The majority of those who are required to go through this are very young children who do not yet have their own passport.

The problem is that the VACs are not providing anywhere near the service required and the Home Office seems unable to do anything about it. VACs have been outsourced to TLScontact for the past nine years, with the contract renewed twice. However, before the current crisis, an inspection found that TLScontact was missing targets, there was a lack of support for vulnerable applicants and there was no transparency from the Home Office in relation to the service level.

My own constituents’ case exemplifies these problems. Sofia and Kirill are four and seven. They have experienced significant trauma from the devastation they saw before leaving Ukraine. Their application was initially submitted in mid-March. I am pleased to say that, finally, it was granted last night, but this was weeks after the adults in their group were able to travel. In that time, the family made three visits to the VAC, each time waiting for hours and then being sent away. Each child was issued documentation that was factually incorrect and had to be reprocessed, and throughout this the family were moving between temporary accommodations in Poland, with no certainty and no funds. My office has been extensively involved in trying to conclude this case, with representations made to senior Home Office officials and via the Minister for Refugees. Even they could not get answers. It was admitted by one official that this was not the service we should expect at a basic level, never mind for families fleeing war.

What are the current oversight arrangements for TLScontact and for its day-to-day operation of VACs? What steps are being taken to improve such oversight and to prevent the current black hole, whereby no one has overall responsibility for their proper functioning? What was the outcome of the Minister for Refugees’ visit to see the areas surrounding Ukraine? Did he visit any of the VACs? What issues did he identify and what steps are being taken to resolve them? What steps are being taken to ensure immediately that FAVs—forms for affixing the visa—are issued to families promptly and without error? What steps are being taken to ensure proper communication with families? I am not asking for an update on a particular case. I am asking a fundamental question about operations.

[Kevin Foster]

It is worth outlining where we see the future of our immigration system. As I touched on in my statement, EEA nationals already make fully online applications, for things such as student and skilled worker visas. When we rolled out the British nationals overseas route last year, we included a fully digital application system, which the vast majority of applicants have used. Our future work is to move away from people having to go to a VAC every time they want to apply for particular types of visas, including visit, student and skilled worker visas, and for a range of products that people apply for. For example, we will be moving to more of a system where we re-use biometrics or are able to extract biometrics via passports. Our future vision for the UK immigration system looks towards a time when a lot fewer people will be going to a VAC than are doing so today, and that technology will be used. We have seen that move in the Ukraine schemes. For example, about 90% of those who have now been granted visas under the Homes for Ukraine scheme have done this via the biometric bypass: they have not had to attend a VAC. We are also looking to roll out next month the system that will allow those who have come to this country with six months on a permission to travel letter to then be able to apply for the full visa from home, as would those looking to travel after that. So we are looking to reduce significantly the number of people who need to use a VAC.

That said, for those who do not have valid international passports the VACs perform a role of carrying out safeguarding checks, particularly in relation to children. For those of a younger age, we are not looking at the same security checks as we would do for an adult. For children, we are ensuring that key safeguarding checks are done. As we have said, our feedback at the moment is that there is wide availability of appointments, and that a large number of visas have been issued and people have arrived in the UK, having been through that process, in relatively significant numbers. We continue to work with our provider to improve the service on offer, but, as I say, our long-term vision is moving strongly away from VACs and things such as the issuing of vignettes, and instead looking towards e-visa permissions, which will mean that people do not need to go to collect something physical in their passport to allow them to travel to the UK. That is where the vision is going, but the changes we have made to the two systems, allowing the biometric bypass, means that the vast majority of people now making applications need to go nowhere near a VAC.

HM Passport Office Backlogs

Debate between Wendy Chamberlain and Kevin Foster

Wednesday 27th April 2022 Commons Chamber

[Kevin Foster]

First, I thank the hon. Gentleman for his comments about passport office staff. As he knows, a large number of Home Office staff are based in Liverpool—we have fantastic staff in those decision-making hubs—so it is good of him to recognise their contribution. I understand that there is regular engagement with staff trade unions. Just to be clear, the weekend working is based on incentivised overtime, not on people being compelled to work. If the hon. Gentleman gives me the details of the individual case he raised, I will happily follow it up.

[Wendy Chamberlain (North East Fife) (LD)]

The Minister said in his opening remarks that over 90% of applications were meeting the timescales, but the particular problems, based on my own casework, seem to be with first-time applications and children. As we have seen with the Homes for Ukraine scheme, we are leaving families hanging while they wait for a child’s application to be processed. What assessment has he made of how the Passport Office is linking applications together, because too many families are losing out while waiting for one application to be processed?

[Kevin Foster]

Passport applications would not usually be linked together as such. It is not like applying for a travel visa, for example, when a family will travel together. This document confirms that someone is a citizen and lasts for 10 years. As I have said, the service standard of 10 weeks applies to paper-based applications and to the digital service, although adult renewals via the digital service will inevitably be quicker, and we would not delay issuing a passport if it was going through the paper process. Certainly, 90% between January and March were issued within six weeks, so not the 10-week standard, and over 1 million were issued last month. For a first passport it may take slightly longer—that is more likely to be a paper-based application—but the 10-week standard still applies.

Ukraine Refugee Visas

Debate between Wendy Chamberlain and Kevin Foster

Thursday 31st March 2022 Commons Chamber

[Kevin Foster]

We have certainly provided support, and we have a support hub out in Poland. We have also simplified the form quite significantly since the launch of the Ukraine family scheme, removing a number of parts that did not require basic security and safeguarding checks. Working with our colleagues in the Foreign, Commonwealth and Development Office, we are keen to look at what further support we can provide not only to those who are applying to our two visa schemes, but, for example, to the relatively small number of surrogate babies that will be born British in Ukraine. We will look at what support we can have available once people have crossed the border into Poland.

[Wendy Chamberlain (North East Fife) (LD)]

I echo the comments of the right hon. Member for New Forest West (Sir Desmond Swayne) about what has been available in PCH. I have certainly made some real progress with cases, but I am concerned that those staff will not be available during recess. Even a skeleton staff would be helpful there. Following on from the comments of the Chair of the Home Affairs Committee, I have a three-year-old stuck in Poland, with a birth certificate but not a passport. UK Visas and Immigration has said she needs biometric security clearance as a result. Are we really going to make the family wait weeks or even months to join relatives in the UK because UKVI thinks their toddler needs a security check?

[Kevin Foster]

We would paint cases involving children as having safeguarding checks rather than security checks, which were touched on in another context earlier today. In terms of our visa application centre capacity, given that the vast majority are now applying without needing to make a biometric appointment, there is capability. Certainly in urgent or compassionate cases, we would look to find availability quickly and, as touched on in answer to a previous question, we would look to turn around the visa decision quickly as well.

Migration and Scotland

Debate between Wendy Chamberlain and Kevin Foster

Tuesday 11th February 2020 Commons Chamber

[Wendy Chamberlain]

I am aware that my amendment was not selected. All I will say is that, although there was support from civic bodies across Scotland, it was support for the debate to be started, rather than necessarily for the proposals.

[The Parliamentary Under-Secretary of State for the Home Department (Kevin Foster)]

If the hon. Lady wishes to supply my officials with the details of that case, I would be happy to look into it.

[Wendy Chamberlain]

I thank the Minister for that, and I will follow it up.

I am certain that every Member of this House has a Valentyna in their constituency. All Members must be aware of the scale of this problem. Yesterday was further proof, when Members on both sides of the House spoke on Second Reading of the Windrush Compensation Scheme (Expenditure) Bill, and we heard again and again of the inhumane treatment of ordinary people just trying to go about their lives. Three weeks ago, the other place returned the European Union (Withdrawal Agreement) to this House with a number of amendments, one of which required the Home Office to provide physical documentation to evidence EU nationals’ right to remain in the UK as part of the settled status scheme. Is it any wonder that those who come to live in, work in and contribute to this country have no confidence in the current processes?

We, as a collective, are the lawmakers. We could change this, but it will require political willpower on all sides. I hope we can all agree—and there has been an element of consensus in the debate—that when we are talking about immigration, the question should be: what do we need to do to create an immigration system in which every person has their dignity respected, a system that is compassionate and effective; that works for both ordinary people and UK employers; and that works for Scotland, Wales, England and Northern Ireland?

I thank the SNP for using this opportunity to highlight the failings in our immigration system, because it is broken for the whole of the UK. Trying to fix the system on a geographical basis is, however, not the answer and only serves to further fracture the complex processes that currently exist. We need an immigration system that treats people with humanity and works for the whole of this country.