Wendy Chamberlain
Main Page: Wendy Chamberlain (Liberal Democrat - North East Fife)Department Debates - View all Wendy Chamberlain's debates with the Home Office
HM Passport Office Backlogs
Wendy Chamberlain Excerpts(2 years, 7 months ago)
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Kevin Foster
First, I thank the hon. Gentleman for his comments about passport office staff. As he knows, a large number of Home Office staff are based in Liverpool—we have fantastic staff in those decision-making hubs—so it is good of him to recognise their contribution. I understand that there is regular engagement with staff trade unions. Just to be clear, the weekend working is based on incentivised overtime, not on people being compelled to work. If the hon. Gentleman gives me the details of the individual case he raised, I will happily follow it up.
Wendy Chamberlain (North East Fife) (LD)
The Minister said in his opening remarks that over 90% of applications were meeting the timescales, but the particular problems, based on my own casework, seem to be with first-time applications and children. As we have seen with the Homes for Ukraine scheme, we are leaving families hanging while they wait for a child’s application to be processed. What assessment has he made of how the Passport Office is linking applications together, because too many families are losing out while waiting for one application to be processed?
Kevin Foster
Passport applications would not usually be linked together as such. It is not like applying for a travel visa, for example, when a family will travel together. This document confirms that someone is a citizen and lasts for 10 years. As I have said, the service standard of 10 weeks applies to paper-based applications and to the digital service, although adult renewals via the digital service will inevitably be quicker, and we would not delay issuing a passport if it was going through the paper process. Certainly, 90% between January and March were issued within six weeks, so not the 10-week standard, and over 1 million were issued last month. For a first passport it may take slightly longer—that is more likely to be a paper-based application—but the 10-week standard still applies.