Pension Schemes

Wendy Chamberlain Excerpts

Wednesday 22nd April 2026 Commons Chamber

[Nick Thomas-Symonds]

I absolutely agree with my hon. Friend on the importance of bereavement payments, because they are made at such a vulnerable time in people’s lives. The House should be fully aware that I will hold Capita robustly to account on its various contracts. As I am sure that the House will appreciate, in the case of the civil service pension scheme, I have inherited quite a long-term contract, but I will continue to make sure that I reserve all contractual rights on the contracts that we oversee at the Cabinet Office.

[Wendy Chamberlain (North East Fife) (LD)]

Like other MPs here, I have constituents who have dedicated years to public service. One, a prison officer, was stabbed and assaulted in his work, and then had the privilege of being at Camp Zeist to supervise the imprisonment of the Lockerbie bomber while they were on trial. I have another constituent who is caring for her mother, who is the beneficiary of a pension and is having palliative care for stage 4 cancer. The Minister has given a very good overview of what is happening, and he talked about the changes that have been made to call times, but one of the themes coming through is about accessing the portal. That issue is leading to a real erosion of trust. If people cannot even get access to the system, it is a real problem. Could he give us an update on that?

[Nick Thomas-Symonds]

The hon. Lady speaks powerfully about the very vulnerable situations in which her constituents find themselves, and I entirely share her concerns about the portal. I referred to the statistics on call times in my response to the shadow Minister, and to the average call time. I regularly monitor performance. Where there are particularly egregious examples of poor service, Members should write to me and draw them to my attention. I have mentioned the June 2026 deadline for the resumption of normal service, which includes having a functioning portal. There are people who may not have reached the end of their career, but want to access their updated benefits, and they should be able to do so.